Clause 1:
Refund on return of product.
1. In case the item is to be returned after
purchase, complete refund is not possible.
2. The amount after deduction of service
charge (shipping fees etc.) shall only be refunded.
3. The amount will be refunded only to the
beneficiary of the card/account holder. The amount shall not be refunded to a
third party.
4. In case of any dispute, the decision of
Silkalay Management shall be final and binding upon the concerned party.
Clause 2:
Refund on cancellation of an order
1. Cancellation of order is possible any time
before the dispatch of product i.e. before the product has been shipped.
2. Under such circumstances complete amount
will be refunded to the beneficiary.
3. The amount will be refunded only to the
beneficiary of the card/account holder. The amount shall not be refunded to a
third party.
4. Cancellation of product is not possible
once the item has been shipped. Under such circumstances Clause 1 shall hold
good.
5. In case of any dispute, the decision of
Silkalay Management shall be final and binding upon the concerned party.
Clause 3:
Exchange of product
1. Product once sold shall not be exchanged
for another product.
2. Clause 1 or Clause 2 shall be referred to
under such circumstances.
3. In case of any dispute, the decision of
Silkalay Management shall be final and binding upon the concerned party.
Delivery of
Product.
1. Shipping is free for any item ordered and
delivered within India.
2. Shipping cost may vary from region to
region for any product to be delivered outside India.
3. Shipping cost is based on the product
weight and delivery destination and all other rules set by the courier
companies are applicable.
4. Silkalay Management is liable to replace
any product that is damaged during transit.
5. There shall be no replacement of products
that are damaged after the delivery of the same. The receiver is responsible to
ascertain the product condition at the time of delivery.
6. Ideally the product shall be delivered
within 7-10 working days in India and 10-15 working days abroad. In case of any
discrepancies it shall be dealt as case-by-case basis.
7. The customer is requested to provide
correct and proper address during purchase to avoid any inconvenience at later
stage
8. In case of any dispute, the decision of
Silkalay Management shall be final and binding upon the concerned party.
Use of
information
We
may collect your name, phone, email and address related information while you
sign up or place and order. By signing up at silkalay.com, you authorize
Silkalay to use those information to communicate with you (via email, call,
SMS) for promotional, account or order related purpose.
Privacy
Terms
1. Your personal data shall be used only for
registration purpose.
2. Silkalay Management is responsible for not
sharing or using your information for any other purpose other than purchase and
sale.
3. Your card details will remain safe with
the party managing the transactions and under no circumstances will be misused.
Disclaimer:
All disputes to be adhered to Guwahati Jurisdiction.