Cancellation
Clause
If
a customer cancel an order before the order is shipped. Then Silkalay may
accept the order cancellation and Refund the order to the buyer. In such case
the order amount is Refunded but the Cancellation Fee charged by the Bank be
deducted.
The
amount will be refunded only to the beneficiary of the card/account holder. The
amount shall not be refunded to a third party.
Cancellation
of product is not possible once the item has been shipped. Under such
circumstances, complete refund is not possible. The amount after deduction of
service charge (shipping fees etc.) shall only be refunded.
Exchange
Clause -
Product
once sold shall not be exchanged for another product. In case of any dispute,
the decision of Silkalay Management shall be final and binding upon the
concerned party.
Disclaimer: All disputes to be adhered to Guwahati Jurisdiction